Co-Invention Workshop

Introduction This program is designed to have your Organization and your strategic customer/supplier to co-invent customer solutions. This program is especially important when an Organization wants to better serve its strategic customers; when you want to move from a buyer-supplier relationship to a partnership in business. The potential of this Program lies in the co-invention of a service or product that is new to the market. This creates a win-win between the two partners and brings about a long-term business relationship. Co-invention is applicable to both B2B and B2C business. Value to the Organization Your Organization can create a competitive edge as a strategic partner-vendor to its customer. Phases 1) Management Preparation (3 hours) The facilitator works with the management on Choosing the customer Stating the expected outcome Planning for the Customer Preparation 2) Customer Preparation (3 hours) The facilitator works with both the Management and the Customer on: Making known the intention of the meeting Jointly deciding on the focal challenge Committing to action after the Workshop 3) The Co-Invention Workshop (1-2 days) The management and customer meet to generate ideas on the focal area/issue and work out action plan. This facilitator-led session includes: Skills building Ideation Idea development Plan implementation. 4) Follow up (3 hours) The management team meets to evaluate the progress or outcome of the implementation. This is a facilitator-led meeting for: Refining the ideas Learning from the actions Sharing knowledge Planning forward actions Participants All members who are involved in the internal service value-chain, external suppliers and external customers. See It Works! Return copyright ã 2003 ThinkingSphere

Inventing solutions with the customer